Contact

Job description: Responsible for our company’s clients by providing
them with information in response to their inquiries about our
products and services. May research for information to resolve
customer service issues and must handle and resolve general
complaints. In charge for determining the cause of the client's problem,
selecting and explaining the best solution to resolve the problem,
implementing the best resolution, and following up to ensure
resolution and customer satisfaction. Create and maintain activity logs,
files, and reports on services and products. Enter information into 
databases, process letters and other communications to clients. 
Maintain customer accounts according to specific guidelines and 
procedures. Receive and process applications and payments. Engage 
potential clients and walk-ins by answering product and service 
questions and suggesting information about other products and 
services. Implement administrative procedures, interpret internal 
policies and procedures. Perform related work as assigned. 

Requirements: This position is based in a dynamic and fast-paced 
environment. The ideal candidate should develop and maintain
excellent and strong clients’ relationships by handling inquires and
concerns in a prompt and professionalism matter. At least 2 years’
experience in customer service, clerical, or administrative support
work. High school diploma or equivalent. Skills in the use of standard
office equipment and software.